Store & Privacy Policy

Welcome to FS Attire & Accessories. We value your privacy and are committed to protecting your personal data. This Privacy & Store Policy outlines how we collect, use, store, and protect your information when you visit our website and make purchases. Live rates are real-time shipping rates, displayed during the order checkout. These rates are calculated by the order fulfillment location, shipping destination, shipping method, and carrier pricing.

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

Canada: 8 to 12 business days
USA: 3 to 4 business days
Europe: 6 to 8 business days
Australia: 2 to 14 business days
Japan: 4 to 8 business days
International: 10 to 20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Orders

How are your products made?

All of our pieces are made when the order was received. We don't hold any stock at this point to prevent from over production and to save the environment. As soon as the order comes in, we print our designs on the fabric and hand-sew the garments. We offer to ship worldwide, as we work with several manufactures around the globe so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at Support@FSattire.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at Support@FSattire.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at Support@FSattire.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

FS Attire & Accessories doesn’t offer returns and exchanges in general, but if there’s something wrong with your order, please let us know by contacting us at Support@FSattire.com!

Do you offer refunds?

Refund solutions are offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at Support@FSattire.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size?

All of our clothes are hand-made on time of receiving the order. Please check our sizing charts for the perfect fit and reach out to us if you are still unsure, we are more than happy to help. You will find the sizing charts for each product in the product pictures — we have one for every item listed on our store.

Though rare, it can happen that an item you have ordered does not fit. If that’s the case, please let us know at Support@FSattire.com within a week after receiving your order. Include your order number of the item, and we’ll discuss the return options.

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our partner’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our partner’s facility and you will be liable for the cost of a reshipment (if and as applicable).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Buyers Remorse – We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are offered at our discretion.

Notification for EU consumers – According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

the supply of goods that are made to the consumer’s specifications or are clearly personalized;
sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore we reserve the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Data Collection

When you visit our website and make a purchase, we may collect the following types of personal data:

Personal Information: Name, address, email address, phone number, and payment details.
Browsing Information: IP address, browser type, and browsing behavior on our site.
Transaction Information: Purchase history and payment methods.

Use of Data

We use your personal data for the following purposes:

Order Processing: To process your orders and manage your account.
Customer Service: To provide customer support and respond to your inquiries.
Marketing: To send you promotional materials and updates about our products, provided you have opted in to receive such communication.

Data Security

We implement industry-standard security measures to ensure the safety of your personal data. These measures include:

Secure servers and encrypted transactions.
Access controls to limit data access to authorized personnel only.
Regular security audits and updates to our systems.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal data to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our site.

Your Rights

You have the right to access, correct, or delete your personal data at any time. To make any requests regarding your data, please contact us at Support@FSattire.com.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. We will notify you of any significant changes by posting the new policy on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: Support@FSattire.com

Thank you for trusting FS Attire & Accessories. We are committed to protecting your personal data and ensuring your shopping experience is secure.

Franziska Strzelczyk

Owner & Founder

FS Attire & Accessories